Mr Patil added that every caller would now get either a ticket number or https://www.zjhyd.com/ China wholesale instant hot water faucet a complaint number which would be given to them when they called for the first time. "Along with the separate phone line, we will now provide each person with a number so they can call and see if anything has been done about their complaint and it will be easier for our people as well to make out if any action has been taken," he said.
The Brihanmumbai Electric Supply & Transport (BEST) is yet to bifurcate its 1800 22 7550 helpline into a line where power consumers will be able to get information and lodge complaints.Officials said that a separate line directly connecting consumers to the complaints section had been applied for at the telephone exchange and was expected to be provided within a month.BEST general manager Jagdish Patil said that the undertaking would be going in for a separate complaint number, "We had only one number for the public to call us on.
This was initially put forward for complaints but then, we began getting a lot of complaints on the same number.Consumers could then use this number when they wanted to follow up on complaints.The issue came up when committee members said that the current helpline was not useful when BEST’s power consumers called for information about power outages or to lodge complaints. Ideally, giving information to someone who has called about power outages is quicker than writing down a complaint which is why many of our consumers have complained that the phone line is always busy when they call," he said. So far, officials at the other end of the call have had to manually connect consumers to the complaint redressal cell.BEST Committee Member Yakub Memon, who raised the issue of power cuts in his constituency in Null Bazaar, Bhendi Bazaar criticized the lack of prompt response from officials answering phones on the helpline.
Residents from my constituency have come up to me and said they have been facing power cuts at odd times like 1 am and that when they call on the helpline, BEST officials are not helpful and in fact, downright rude to consumers," he said.
The Brihanmumbai Electric Supply & Transport (BEST) is yet to bifurcate its 1800 22 7550 helpline into a line where power consumers will be able to get information and lodge complaints.Officials said that a separate line directly connecting consumers to the complaints section had been applied for at the telephone exchange and was expected to be provided within a month.BEST general manager Jagdish Patil said that the undertaking would be going in for a separate complaint number, "We had only one number for the public to call us on.
This was initially put forward for complaints but then, we began getting a lot of complaints on the same number.Consumers could then use this number when they wanted to follow up on complaints.The issue came up when committee members said that the current helpline was not useful when BEST’s power consumers called for information about power outages or to lodge complaints. Ideally, giving information to someone who has called about power outages is quicker than writing down a complaint which is why many of our consumers have complained that the phone line is always busy when they call," he said. So far, officials at the other end of the call have had to manually connect consumers to the complaint redressal cell.BEST Committee Member Yakub Memon, who raised the issue of power cuts in his constituency in Null Bazaar, Bhendi Bazaar criticized the lack of prompt response from officials answering phones on the helpline.
Residents from my constituency have come up to me and said they have been facing power cuts at odd times like 1 am and that when they call on the helpline, BEST officials are not helpful and in fact, downright rude to consumers," he said.
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